Complete the complaint form and provide the following information:
- Full name
- Certificate number
- Email address
- Mobile/Hp number
- Correspondence address
- Detail of complaints
- Signature
- Relevant documents
We will acknowledge receipt of your complaint within 2 working days after receiving your complaint.
- For non complicated case, we will respond within 14 working days from date of we receive the complaint.
- For complicated issues that require further investigation, a decision on the complaint will be conveyed to complainant not later than 30 working days from the date the complaint was first lodged.
- Where a decision cannot be made within the 30 working days, we will update on the progress of the case to the complainant from time to time until the complaint is resolve.
If you remained dissatisfied* and wish to pursue further within 6 months from the date we have completed the resolution process, you may refer to :
Ombudsman for Financial Services (OFS) (664393P)
(formerly known as Financial Mediation Bureau (FMB))
Level 14, Main Block
Menara Takaful Malaysia
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Telephone No: 03-2272 2811
Fax No: 03-2272 1577
E-mail: enquiry@ofs.org.my
Website : www.ofs.org.my
BNM
Director,
LINK & Regional Office,
Bank Negara Malaysia
P.O Box 10922 50929 Kuala Lumpur
Telephone No: 1-300-88-5465
Fax No: 03-2174 1515
E-mail: bnmtelelink@bnm.gov.my
*OFS's jurisdiction:
| No | Type of complaint/dispute | Monetary Limit |
|---|---|---|
| 1 | A complaint/dispute involving financial services or products or Islamic financial services or product, developed, offered or marketed by a Member, or by a Member for or on behalf of another person, other than a complaint/dispute under paragraphs 2 and 3 | up to RM250,000 |
| 2 | A complaint/dispute on motor third party property damage insurance/takaful claims. - up to RM10,000 | up to RM10,000 |
| 3 | A complaint/dispute on:
| up to RM25,000 up to RM25,000 |
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Alternatively, you may send you enquiries to this contact details:
Head, Complaints Unit & Customer Relationship Management
Takaful IKHLAS
IKHLAS Point Tower 11A
Avenue 5, Bangsar South,
No. 8 Jalan Kerinchi
59200 Kuala Lumpur
Fax No : (603) 2723 9998
E-mail : complaints@takaful-ikhlas.com.my
