TAKAFUL MADE ACCESSIBLE
We offer an active engagement model wherein a customer is aware of:
- Multi-channel options & accessibility for purchase and enquiry.
- Where and how to provide feedback, suggestions and to complain.
Better Engagement & Improved Services
We will make takaful products easily accessible via various channels, physically and virtually, to obtain information, purchase or make enquiries
- We offer an active engagement for customers:
Customers are provided with online channel www.eikhlas.com.my for online subscription of motor and selected non-motor products.
- Our products offerings are easily accessible via various channels, physically and virtually.
For a new self-service experience, we have provided an online customer account platform for Family Takaful known as OCA https://oca.eikhlas.com.my/oca/
- Family Agent locator
- General Agent locator
- Branch Network
- More channels will be made available for customers to reach us in the future.
We will actively seek feedback, suggestions or complaints on how we can serve customers better
- We are committed to provide efficient and effective services in handling enquiries and complaints. You can contact us through these channels:
- We are committed to conduct periodic customer satisfaction feedback findings to ensure that customers’ needs are fulfilled.